1. Order Cancellation
1.1. Before Shipment:
- Customers may cancel their order any time before it is shipped.
- To cancel your order, please contact our customer support team at ayureva024@gmail.com.
- A full refund will be processed for cancellations made before shipment.
1.2. After Shipment:
- If the order has already been shipped, you may request a return/refund once the item is delivered. Please refer to our return policy below for details.
2. Refund Policy
2.1. Eligibility for Refunds:
- Items must be returned unused, in their original packaging, and in resalable condition.
- Refund requests must be made within [X] days of receiving the item.
2.2. Non-Refundable Items:
Certain items are not eligible for refunds, including:
- Perishable goods (e.g., food, flowers).
- Personalized or customized products.
- Sale or clearance items.
2.3. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days and credited to your original method of payment.
3. Return Process
- To initiate a return, contact us at +91 92502 96498 with your order number and reason for return.
- We will provide a return shipping label and instructions. Return shipping costs may be deducted from your refund unless the item was defective or incorrect.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within [X] days of receipt with photos of the item.
- We will arrange for a replacement or full refund, including shipping costs.
5. Late or Missing Refunds
- If you haven’t received your refund, please check your bank or credit card account first.
- If it still hasn’t posted, contact us at +91 92502 96498, and we’ll assist you further.