At Ayureva, customer satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the conditions under which you may return products and request a refund.
1. Eligibility for Returns
We collect information from you in several ways, including when you visit our site, place an order, subscribe to our newsletter, or contact us. The types of information we collect may include:
- Personal Information: Your name, email address, phone number, billing and shipping addresses, and payment details.
- Account Information: If you create an account, we may store your username, password, and preferences.
- Technical Information: Your IP address, browser type, device information, and browsing behavior on our site.
- Optional Information: If you provide feedback, participate in surveys, or contact our customer service team, we may collect additional details.
2. How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders.
- Provide customer support and respond to your inquiries.
- Improve our website, products, and services.
- Send you updates, promotional offers, and newsletters (only if you’ve opted in).
- Comply with legal obligations and prevent fraud or misuse of our services.
We ensure that your data is used only for the purposes for which it was collected and in accordance with applicable laws.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners to provide services, such as:
- Payment Processors: To securely process payments.
- Shipping Providers: To deliver your orders to your address.
- Service Providers: For website hosting, email communication, and analytics.
We require these partners to protect your information and use it only for the intended purpose.
4. Data Security
We take the security of your personal information seriously. Our measures include:
- Encryption of sensitive data during transmission (e.g., via SSL/TLS).
- Regular security audits and software updates.
- Restricted access to personal information to authorized personnel only.
While we strive to protect your data, no system is entirely secure. We cannot guarantee absolute security, and you share your information at your own risk.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
- Remember your preferences and login details.
- Track website performance and improve functionality.
- Deliver personalized ads and marketing campaigns.
You can control cookie usage through your browser settings. Disabling cookies may limit some features of our site.
6. Your Rights
You have the right to:
- Access the personal information we have about you.
- Request corrections to inaccuracies in your data.
- Delete your personal information (subject to legal or business obligations).
- Opt out of receiving promotional communications.
To exercise your rights, please contact us at +91 92502 96498.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once no longer required, your data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a minor, we will promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at:
- Email: ayureva024@gmail.com
- Phone: +91 92502 96498
- Address: C-36 Street no 7 Chauhan Banger new seelampur Delhi -110053